Vonage Alternatives

If you're looking for another Vonage Contact Center alternative, Verint is worth a look. Its CX automation platform uses AI to improve customer engagement and business outcomes, with tools like Da Vinci AI, Engagement Data Hub, Forecasting and Scheduling, and Channel Automation. The tools can help you improve customer satisfaction, lower costs and integrate with your existing tools, so it's a flexible and powerful option.

Another good option is Genesys Cloud CX, an AI-infused contact center platform that's designed to create great customer and employee experiences. It's got a broad range of tools for omnichannel engagement, contact center optimization, workforce engagement management and end-to-end journey management. With its cloud foundation and AI abilities, Genesys Cloud CX is used by more than 8,000 customers, so it's a good option for those who want something that's scalable and efficient for improving customer interactions.

Five9 is another contender for a powerful cloud contact center. It's got a lot of tools to manage customer interactions across different communication channels. Among them: blended inbound/outbound management, agent desktop tools, geo-redundancy, call recording and workflow automation. And with integration with popular CRM systems and several pricing levels, Five9 is good for companies large or small that want to improve customer satisfaction and cut operational costs.

If you're on a tighter budget, you should take a look at Talkdesk. It's got AI tools to automate post-call work, push customers to self-service options and offer insights. Talkdesk integrates with Salesforce and Microsoft Teams, and its pricing starts at $85 per user per month and goes up to $145. It's designed to offer a unified customer experience across digital and voice channels, so it's a good option for companies that want to improve their customer service operations without breaking the bank.