CM.com

CM.com offers a variety of platforms to help businesses personalize customer relationships with AI-powered conversational software. The idea is to create hyper-personalized experiences across multiple touchpoints, with better performance and exceeding expectations.

CM.com has four main platforms:

• Engagement Platform: Offers end-to-end customer journeys with AI-powered marketing and service apps. Omnichannel by design, it can be deployed with low-code, no-code options.
• Connectivity Platform: Creates customer connections on the communication channels customers prefer. It's customizable and scalable for global reach and high availability.
• Payments Platform: Handles online and offline payments through a single platform. It offers a certified payment provider service with new payment methods.
• Ticketing Platform: Enhances the visitor experience by combining ticket sales, marketing and cashless ordering.

Among CM.com's features are:

• Conversational AI Cloud: Automates customer support and conversation with AI chatbots. Customers can design and deploy AI-powered chatbots across all channels without coding.
• Generative AI Engine: Combines a broad range of knowledge sources for immediate chatbot setup and contextual answers.
• Customer Data Platform: Consolidates multiple data sources into a single customer profile.
• AI Decision Engine: Offers personalized experiences and targeted content with unified data.

Pricing varies by platform. For example, Conversational AI Cloud comes in three tiers:

• Basic: From €500, creates a Generative AI Chatbot for responses across all channels.
• Pro: From €1800, adds customization and analytics.
• Enterprise: Contact CM.com for pricing of advanced security and compliance features.

CM.com's goal is to make the customer experience simpler by offering a single engagement platform. With its suite of tools and AI-powered features, businesses can personalize interactions and improve efficiency. CM.com was founded in 1999 and has 25 years of experience in the industry. It's listed on Euronext Amsterdam. CM.com has offices in 18 countries, with 24/7 support and monitoring.

Published on June 25, 2024