CM.com Alternatives

If you're looking for another option to CM.com, Verint is a good option. Verint's customer experience (CX) automation platform uses AI to improve engagement and business results. It includes tools like Da Vinci AI, Engagement Data Hub, Forecasting and Scheduling, Quality and Compliance, and Channel Automation. These tools help to automate customer interactions across multiple touchpoints, while ensuring high-quality interactions and efficient operations.

Another good option is LivePerson, a conversational AI platform for digital-first customer interactions. LivePerson helps businesses move from legacy call centers to digital channels, with features like voice call routing to digital channels, agent productivity tools, and automation of common customer intents. The platform is designed to improve customer satisfaction and reduce operating costs.

Genesys Cloud CX is another all-purpose AI-powered contact center platform. It offers tools for omnichannel engagement, contact center optimization and end-to-end journey management. Genesys Cloud CX helps businesses deliver personalized customer experiences at scale, with benefits including improved response rates and agent productivity. It's used by more than 8,000 customers and is a leader in industry analyst reports.

If you prefer a more data-driven approach, MoEngage is another option. This insights-led customer engagement platform uses AI to optimize interactions and deliver personalized experiences across multiple channels. MoEngage offers customer insights and analytics, omnichannel communication, and real-time transactional alerts, making it a good fit for enterprise brands across many industries.