Quiq

Quiq is a conversational AI platform for customer experience designed for enterprise-scale businesses. The company uses Generative AI and Large Language Models to power customer service interactions that are efficient and accurate. Quiq is focused on trust and safety, ensuring that customer data is never used to train commercial LLMs, and its AI is anchored, fact-checked and protected to avoid problems like hallucinations and brand embarrassments.

Quiq's features include:

• Customer AI Assistants: Offers personalized, accurate answers based on company knowledge and data, mirroring the support of a human.
• Agent AI Assistants: Gives human agents the ability to manage multiple asynchronous conversations across multiple messaging channels.
• AI Studio: A full development environment to build, test and measure AI for customer experiences. AI Studio combines conversational strategy, coding and performance measurement tools for efficient development.
• Asynchronous Conversations: Handles multiple conversations that may be in different states at the same time, with reporting and insights to optimize CX operations.
• Integrations: Connects to CRM systems like Microsoft, Oracle, Salesforce, Shopify, SAP and Zendesk.

Quiq is designed to revolutionize customer interactions by delivering a rich experience across the most widely used messaging channels, including Apple Messages, Facebook Messenger, Instagram, RCS Business Messaging, SMS/Text, Web Chat and WhatsApp. Quiq also supports features like convert calls to text, outbound messaging, payments, surveys and translation.

For businesses looking to improve customer service, Quiq offers a scalable and secure solution with enterprise-grade security and performance. It's particularly well-suited for large enterprises trying to automate customer support while preserving the human touch. A live demo is available for those who want to see Quiq in action.

Published on June 30, 2024