Question: Can you recommend a solution that provides personalized customer interactions across multiple channels, including voice, video, and chat?

Career Karma has an AI companion system for personalized customer interactions that can be easily integrated into existing infrastructure and supports a variety of AI use cases, including low-latency voice and video conversations, memory for personalizing interactions, and availability across devices and channels.

Cognigy offers AI-powered customer service agents that can offer empathetic and human-like interactions across a range of industries. It supports voice and chat interactions, integrates with big contact center software, and offers analytics and reporting tools to improve customer experience and service operations.

CommBox is an omnichannel customer communications platform that spans digital touchpoints like social media, WhatsApp, chat, SMS and more. It offers a unified inbox, AI automation and advanced analytics to help companies cut CX costs and improve customer service through 24/7 support and AI-powered tools for agents.

If you want a broader product, Nextiva offers a unified business communication platform that spans voice, video, chat, social media and email conversations. It includes AI-powered knowledge bases, analytics and intelligent routing, making it a good option for companies that want to offer a consistent customer experience across multiple touchpoints.