Aivo

Aivo is a conversational AI platform that provides businesses with a comprehensive and user-friendly way to automate and enhance customer interactions across multiple touchpoints. The platform combines natural language understanding, live agent integration and generative AI to create personalized conversations. With Aivo's tools, companies can build and automate customer journeys to answer questions and provide support 24/7.

Some of the key features include:

• Engage: A no-code tool to create WhatsApp campaigns and send proactive messages.
• Studio: Live agents can answer complex questions in real-time.
• Live: Video chat support to help customers.
• AgentBot: WhatsApp campaigns without coding.

Aivo's platform is geared for fintech, retail, ecommerce and telecom, helping companies lower call center volume and improve efficiency. Aivo customers, such as banks and retailers, have seen improvements in customer satisfaction and time saved with Aivo's solutions.

Aivo also offers integrations with third-party tools and provides analytics to help businesses measure performance and optimize their strategy. The platform is secure and private, with international standards like GDPR and a 99.9% SLA.

Aivo is a niche player in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms. With its easy-to-use interface and flexible solutions, Aivo helps companies provide a seamless customer experience across multiple touchpoints. For more information, visit the Aivo website.

Published on June 10, 2024