Question: Can you recommend a customer service platform that uses AI to respond to customers across multiple channels?

If you're looking for a powerful customer service platform that uses AI across many channels, Ada is a strong contender. Ada automates customer service with AI, combining it with existing knowledge bases for personalized answers. It supports more than 50 languages and can handle customer inquiries by voice, email, social media, SMS and other channels. Among its benefits are a large increase in automated resolution rates and major cost savings, making it a good fit for e-commerce, fintech, SaaS and gaming companies.

Another strong contender is Zendesk, an all-purpose customer service product that's got AI built in. Zendesk spans text, mobile, phone, email, live chat and social media. Its AI Agents augment human agents, speeding up work and improving the quality of interactions. With Zendesk's AI-powered Workforce Management and Personalization integrations, Zendesk is designed to improve customer satisfaction and lower operational costs for businesses of all sizes.

If you want a more AI-first approach, check out Intercom. Intercom offers tools like an AI-powered inbox, AI Copilot, tickets, phone support and omnichannel support. Its AI is trained on customer conversations to get better over time, and it's a good fit for financial services, e-commerce, software and healthcare. Intercom has several pricing tiers, including a 14-day free trial, and is geared for businesses of all sizes.

Also worth a look is helpix, which offers intelligent, automated customer service across many channels, including social media and messaging apps like Telegram and WhatsApp. It combines multiple sources of information to train its AI for creating answers, and it offers omnichannel communication and advanced natural language understanding. Helpix says it improves customer interactions and satisfaction with AI technologies like LLMs and generative AI.