Auralis

Auralis is a conversational AI designed to automate customer support tasks, helping businesses scale their service without increasing support costs. This tool handles up to 70% of customer requests instantly and consistently, utilizing AI to provide accurate answers and support 24/7.

Auralis offers several key features:

• In-app messaging: Provides context-driven support within SaaS platforms, web, or mobile apps.
• Support CoPilot: An AI support center where customers and agents engage with products.
• Insights Dashboard: Delivers information and solutions to site visitors and customers at all times.
• Helpdesk Assistant: Drafts replies, creates tickets, and addresses complex issues for human agents.
• Website Chat: Tracks customer happiness and metrics with built-in reporting.

Auralis integrates with existing help desk software, ensuring seamless connections to all modern systems. This integration allows for instant access, 24/7 support, and multi-format data syncing. Users can also tap into Auralis's multilingual capabilities, supporting over 100 languages and enabling global customer engagement.

The platform is designed to offer various benefits:

• Agent Handoff: Connect directly to human agents for complex issues.
• Multi-lingual Support: Respond to customers in their preferred languages.
• 24/7 Support: Provide consistent, round-the-clock assistance.
• Increased Customer Satisfaction: Deliver faster, better responses to enhance customer happiness.
• Decreased Handle Time: Reduce wait times and case deflections.
• Enhanced Insights: Convert customer queries into actionable, data-driven insights.

Auralis offers three pricing plans:

• Recommended: $1 per successfully resolved conversation, with unlimited responses and integrations with any help desk software.
• Custom: Starts at $1 per resolved conversation, with additional features like CRM integration, advanced triage, and agent cherry-picking.
• Enterprise: Customized pricing for large businesses, including advanced dashboard, priority support, and on-premise options.

Auralis supports human customer service agents by handling routine inquiries and filtering out complex issues for human intervention. By leveraging AI models, Auralis can analyze customer queries to better address complaints and improve overall customer service.

Ideal for small to large businesses looking to scale their customer support efficiently, Auralis is particularly useful for those requiring features like Helpdesk integration, issue triaging, and advanced analytics. It is recommended for companies seeking to enhance their customer experience without scaling their support team.

Published on June 9, 2024