Question: How can I improve customer satisfaction and reduce handle time for my customer support team?

To boost customer satisfaction and lower the time your customer support reps spend handling customer requests, check out Auralis. This conversational AI technology automates up to 70% of customer requests, offering 24/7 support with accurate answers. It includes in-app messaging, Support CoPilot, Insights Dashboard and Helpdesk Assistant, and integrates with existing help desk software. Auralis supports more than 100 languages and offers agent handoff, multi-lingual support and deeper insights, making it a great option for companies looking to scale their customer support efficiently.

Another top pick is Ada, an AI-powered customer service automation platform. Ada replaces traditional scripted chatbots with AI-driven customer service, allowing businesses to onboard and coach AI agents to handle more than 70% of customer inquiries. With features like voice and email automation, multi-language support and automated resolution measurement, Ada has shown impressive results, including a 2x increase in automated resolution rate and $2.7 million in annual savings.

Verloop also offers a powerful solution for automating customer support with personal and contextual interactions. It automates chat and voice interactions, increases agent productivity and improves customer satisfaction. The platform includes features like automated chat and voice support, agent empowerment tools, live chat and multilingual support, allowing businesses to deflect a large percentage of support requests and improve overall customer satisfaction.

If you're looking for a full conversational AI solution, boost.ai could be the way to go. This platform uses AI chat and voice bots to deliver personalized customer interactions while handling high volumes of traffic and offering scalability and security through easy integration with existing systems. It supports omnichannel consistency, 24/7 coverage, and a hybrid approach blending human and virtual agents, resulting in increased self-service rates across channels and high-quality interactions.