Help Scout

Automates routine tasks, cuts resolution time, and smooths communication with AI-driven features, freeing your support team to focus on more personal, high-value work.
Customer Service Automation AI-powered Chat Automated Email Management
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Help Scout uses AI to boost your customer support by automating routine tasks, cutting resolution time and smoothing communication. The tool is designed to free your support team to concentrate on the harder, more personal work.

Among the features:

  • AI Drafts: Uses previous conversations and help articles to draft email responses that are on-brand.
  • AI Answers: A self-service tool that gives customers immediate answers by searching your knowledge base.
  • AI Summarize: Turns lengthy email threads into bullet-point summaries so you don't have to.
  • AI Assist: Expands incomplete thoughts, edits wordiness, translates into multiple languages and adjusts tone of voice.

Help Scout's AI integration lets you work more efficiently and get more done, resolving 36% more emails. That means you can spend more time on the important stuff. And it's easy to set up, with no programming skills needed.

Help Scout is geared for teams that want to get more done and happier customers. It's easy to learn, with an interface that you can master in less than an hour. Try it with a free trial or schedule a demo to see how Help Scout can power your support team.

Published on June 14, 2024

Related Questions

Can you recommend a customer support tool that uses AI to automate routine issues and reduce operational costs? I'm looking for a solution that helps my support team focus on more personal and complex customer issues, can you suggest something? Is there a platform that uses AI to draft email responses and provide immediate answers to customers through self-service? I need a tool that can summarize lengthy email threads and help my team work more efficiently, do you know of any options?

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