Forethought

Forethought offers more sophisticated AI tools for customer support teams, with a focus on efficiency and the best possible customer experience. The platform automates mundane work, improves resolution rates and reduces support costs. With generative AI, it also offers a broad range of tools to handle customer requests from first touch to resolution.

Some of the key features of Forethought include:

• Solve: Automates answers to simple questions, ensuring accuracy and consistency.
• Triage: Uses large language models to understand customer intent, label and route tickets to the right agents.
• Assist: Helps agents work more efficiently with AI-generated ticket summaries, suggestions and access to relevant knowledge articles.
• Discover: Analyzes unstructured data to find areas for automation, measure performance and optimize workflows.

Forethought is particularly well-suited for industries like e-commerce, SaaS and FinTech where customer support is critical. The platform integrates with leading helpdesks like Zendesk, Salesforce and ServiceNow, so it's easy to fit into existing workflows.

Some of the benefits of using Forethought include:

• 15x average return on investment
• 40% average reduction in First Response Time
• 64% average deflection rate

In short, Forethought is a powerful AI tool for customer support, helping teams deliver better experiences while cutting costs and improving productivity.

Published on June 14, 2024