Question: Can you recommend a customer support platform that automates routine tasks and improves resolution rates?

If you're looking for a customer support platform that automates routine work and improves resolution rates, Forethought is a good choice. The AI-powered platform automates repetitive tasks, improves resolution rates and lowers support costs. It offers tools like Solve for automated responses, Triage for gauging customer intent, Assist for AI-created ticket summaries, and Discover for workflow optimization. Forethought integrates with popular helpdesks and is geared for e-commerce, SaaS and FinTech businesses, with a claimed high return on investment and lower First Response Time.

Another good option is Ada, an AI automation platform that replaces traditional chatbots. It measures and trains AI agents to handle more than 70% of customer inquiries, with personalized responses designed to be accurate and safe. It offers voice and email automation, multilingual support, automated resolution measurement and coaching, and is good for e-commerce, fintech and SaaS businesses. Ada has shown good results, including a 2x increase in automated resolution rate and cost savings.

Help Scout is also worth a look. It automates repetitive tasks and simplifies communication so support teams can focus on more complex interactions. The platform includes AI Drafts for on-brand email responses, AI Answers for immediate knowledge base answers, AI Summarize for summarizing long email threads, and AI Assist for filling in the blanks. Help Scout's interface is easy to use and doesn't require coding, so you can set up support workflows that respond to more emails and free up time for personalized interactions.

For more advanced support automation, Ultimate offers a generative AI bot for FAQ-style questions and a no-code interface for custom dialogues. It integrates with any CRM and includes an Analytics Suite for optimizing conversation performance. Ultimate's AI automation can improve customer satisfaction, efficiency and agent productivity, and is good for scaling support operations across multiple digital channels.