Gorgias

Gorgias is an all-in-one AI-powered customer experience platform for ecommerce businesses. It helps brands automate and streamline customer support operations to increase efficiency and customer satisfaction. Gorgias, used by more than 15,000 merchants, centralizes customer conversations across multiple touchpoints for a more personalized experience.

Gorgias' features include:

• Automate: Leverage AI to provide customers with quick, relevant answers to their questions, automating at least 30% of support in the first 30 days.
• Helpdesk: Centralize customer support in one place, consolidating all support touchpoints for maximum efficiency.
• Convert: Increase conversions with onsite campaigns that engage customers at critical moments, offering personalized promotions and targeted support.
• Voice: Provide voice support to quickly resolve issues, capture important call details and increase agent productivity.
• SMS: Offer conversational text message support for continuous customer interaction.

Gorgias integrates with more than 100 apps to help teams work better, sharing data between tools and keeping everyone up to date without having to switch tabs. This integration streamlines workflows and enables cross-functional collaboration, helping teams to better manage customer relationships and deliver personalized support.

Gorgias customers have reported real-world benefits in customer satisfaction and support productivity:

• Automating low-priority tickets means teams can focus on high-value conversations, resulting in a 4.77 CSAT score.
• Support teams can handle peak season with ease, maintaining inbox zero even during the busiest times.
• Self-service automation means customers can help themselves, freeing up agents for higher-value interactions.

Gorgias pricing is designed to accommodate the unique needs of each business, with plans that can be customized to meet the needs of each ecommerce brand. Start with a free trial or schedule a demo to see how the platform works.

Published on June 26, 2024