Gorgias Alternatives

If you're looking for a Gorgias alternative, Forethought is worth a look. This AI-powered customer support platform automates mundane work, improves resolution rates and lowers support costs. It offers tools like Solve for automated responses, Triage for routing tickets, Assist for AI-generated ticket summaries, and Discover for workflow optimization. Forethought can integrate with big helpdesks like Zendesk and Salesforce, so it's a good choice for e-commerce companies.

Another option is Ultimate, which uses generative AI to automate more than 60% of support requests across multiple channels, improving customer satisfaction and efficiency. Features include UltimateGPT for FAQs, Dialogue Builder for custom dialogues, Backend Integrations for personalized responses and an Analytics Suite for optimizing conversation performance. Ultimate can integrate with any CRM, so businesses can automate sophisticated use cases and scale support operations.

Glassix is a full-service option with its all-in-one AI-powered customer support, omnichannel ticketing and chatbot software. It centralizes and speeds up business communications with a unified inbox, real-time conversation routing and cross-channel continuity. Glassix supports multiple communication channels like WhatsApp and email, along with a visual chatbot builder and conversational AI powered by GPT-4. The software is designed for a variety of industries, and there's a free trial so you can assess how well it works for your business.

Last is Verloop.io. This conversational AI platform automates customer support with features like automated chat and voice interactions, agent empowerment tools and contextual conversations. It handles multilingual interactions, live chat and bot builder, and is designed to improve response times, handle times and customer satisfaction. Verloop.io is good for e-commerce, banking and travel companies, so it's a good Gorgias alternative.