Freshworks

Freshworks offers a range of business software products designed to improve productivity and customer engagement for customer service, IT and sales teams. With AI technology, Freshworks seeks to automate processes and offer personalized support to customers through multiple touchpoints.

Freshworks' products are designed to improve business operations:

• Freshdesk: A unified, intelligent customer support platform for customer service at scale.
• Freshservice: An integrated IT service management solution for modernizing IT operations.
• Freshchat: A conversational support tool for having more meaningful conversations with customers across multiple touchpoints.
• Customer Service Suite: An all-in-one solution for omnichannel support, self-service and ticketing.
• Freshsales: An AI-powered CRM to help sales teams work more efficiently and productively.
• Freshmarketer: A marketing CRM for e-commerce businesses.

Some of Freshworks' features include:

• Generative AI: Boost productivity and minimize manual work.
• Omnichannel Support: Support customers across web, email, social and other touchpoints.
• Automation and Workflows: Automate tasks with codeless automations and workflows.
• Unified Agent Workspace: Unify data, tools and processes for better productivity.
• Collaboration Tools: Break down silos with team communication and collaboration tools.
• Proactive Insights: Analyze interactions to spot potential issues.

Freshworks is designed to make customer service and support more efficient, easy to use and cost effective. By using AI and automation, businesses can cut through the complexity of traditional business software and focus on building better customer relationships and happier employees.

Pricing isn't disclosed, but Freshworks offers a 14-day free trial for all products, with no credit card required. That lets you try the software and see if it's right for your business.

Published on June 14, 2024