Question: I'm looking for a customer service platform that uses AI to automate routine tasks and improve support team efficiency.

If you're looking for an AI-powered customer service platform to automate mundane tasks and improve support team productivity, Forethought is a good option. It includes tools like Solve for basic questions, Triage for determining intent, Assist for agent productivity and Discover for workflow improvement. By integrating with popular helpdesks like Zendesk, Salesforce and ServiceNow, Forethought can help you cut costs and improve productivity, with a 15x ROI and 40% reduction in First Response Time.

Another contender is Ada, which stands out for replacing traditional chatbots with AI-powered customer service. Ada can automatically resolve more than 70% of issues and works in multiple languages across web, mobile, social media and phone. It also offers voice and email automation, AI coaching and big cost savings of $2.7 million per year, making it a good fit for many industries.

Zendesk is also a good option, particularly if you're already a customer. Zendesk personalizes interactions with AI and optimizes team performance. Its AI Agents augment human agents, AI-powered Workforce Management and Quality Assurance ensure high-quality interactions. The service is a flexible and customizable option for running operations, with a high ROInterval of 286% over three years.

If you want a suite of AI-powered tools, Helpshift offers self-service, conversational support and ticketing. Its tools include Self-Help AI, Language AI and AI-Powered Agent Workspace. Helpshift also offers in-depth analytics and reporting tools to track customer and agent performance. That can help you cut support costs and improve productivity.