ServiceNow

ServiceNow offers digital workflows that let employees work more efficiently and effectively so they can deliver what customers need, when they need it. The company's platform spans many industries and geographies, and is designed to use AI to boost productivity and business resilience.

Among its features are:

• IT Service Management: Boost productivity and ROI by transforming service management.
• Customer Service Management: Deliver great customer service while reducing costs.
• IT Operations Management: Use AIOps for proactive digital operations.
• Integrated Risk Management: Make informed decisions to improve business resilience.
• HR Service Delivery: Guide employee services for more efficient employee experiences.
• Strategic Portfolio Management: Get insights for strategy to business outcomes.
• IT Asset Management: Optimize technology use and spend over the full IT asset lifecycle.
• Integration Hub: Connect anything to the ServiceNow platform.
• Security Operations: Defend against security threats and attacks effectively.
• Field Service Management: Reduce field service costs and increase operational efficiency.
• Application Portfolio Management: Align applications with strategy to reduce technology risks and costs.
• App Engine: Deliver unique, intelligent workflows quickly and safely.
• Now Assist: Improve productivity and efficiency across the organization with GenAI.

These features are designed to help companies streamline many business processes, including IT and customer service, HR and financial operations. By building AI into its technology, ServiceNow aims to make its customers' employees more productive and efficient. It serves many industries, including education, energy, financial services, government, healthcare, manufacturing, nonprofit, retail and telecommunications.

ServiceNow offers a range of workflow options, including:

• Technology Workflows: Automate IT operations, manage applications and ensure business continuity.
• Employee Workflows: Unify employee experiences, deliver guided journeys and boost productivity.
• Customer Workflows: Anticipate customer needs, simplify experiences and reduce costs.
• Creator Workflows: Build low-code workflow apps and automate tasks.
• Finance and Supply Chain Workflows: Streamline processes and optimize operations.

The company doesn't disclose pricing, but you can contact ServiceNow on its website to ask about custom plans and pricing based on your needs.

ServiceNow can be a good fit for companies that want to improve operations, employee productivity and customer satisfaction. Its breadth of features and workflow options make it adaptable to many industries and workflow needs.

Published on June 23, 2024