Question: How can I deliver great customer service while reducing costs and improving customer satisfaction?

To provide excellent customer service at a lower cost and higher satisfaction, Ada provides a powerful AI-powered customer service automation platform that replaces traditional scripted chatbots with AI-powered agents. With Ada, businesses can onboard, measure, and coach AI agents to resolve more than 70% of customer inquiries. With features such as voice and email automation, multi-language support, and automated resolution measurement, Ada helps businesses increase customer satisfaction and reduce operational costs, resulting in impressive results including a 2x increase in automated resolution rate and $2.7 million in annual savings.

Another top contender is Zendesk, an all-in-one customer service software that uses AI to personalize interactions across text, mobile, phone, email, live chat, and social media. Zendesk's AI Agents and Workforce Management features help teams work more efficiently, and its AI-based Quality Assurance helps measure and improve the quality of interactions. The platform is highly scalable and customizable, with an average return on investment of 286% over three years and payback in just two months.

Forethought is another top contender, offering an AI-powered customer support platform that automates routine tasks and boosts resolution rates. Its tools, including Solve for simple questions, Triage for routing tickets, Assist for AI-generated ticket summaries, and Discover for analyzing unstructured data, help businesses optimize workflows and lower support costs. Forethought integrates with leading helpdesks like Zendesk, Salesforce, and ServiceNow, and promises a 15x average return on investment and a 40% average reduction in First Response Time.

Last but not least, Kustomer offers an all-in-one CRM platform that uses AI-powered automations to improve customer service and lower operational costs. With features like a single customer view, omnichannel messaging, proactive support, and integrations with more than 60 apps, Kustomer helps businesses improve agent productivity and customer satisfaction. Its flexible pricing options and AI-powered tools make it a good fit for businesses of all sizes looking to improve their customer service operations.