Talkdesk

Talkdesk is a cloud contact center platform that uses AI to help customers improve service by making it more efficient and intuitive. The platform is designed to provide end-to-end, AI-powered customer journeys, all while reducing costs and improving operational efficiency.

Talkdesk's features benefit agents and customers:

• Reduce after-call work to 2 seconds or less: Minimize the time agents spend on post-call work so they can get back to work faster.
• Boost self-service rates: Give customers the right answers to their questions so they don't need to escalate to a human.
• Accelerate automation: Build new virtual agents and automations faster.
• Uncover unknown insights: Get a deeper understanding of customer behavior and preferences.
• Keep AI safe and effective: Prevent hallucinations and set guardrails on AI interactions.

The platform is available in a variety of industries, including financial services, healthcare, transportation and retail, with editions that address specific needs. Talkdesk integrates with a variety of tools, including Salesforce, Microsoft Teams and Zoom, to ensure a seamless customer service experience.

Talkdesk pricing includes:

• CX Cloud Digital Essentials: $85 per user, per month, including digital engagement features like email, chat and SMS.
• CX Cloud Essentials: $85 per user, per month, including voice engagement features.
• CX Cloud Elevate: $115 per user, per month, including digital engagement, automated notifications and quality management.
• CX Cloud Elite: $145 per user, per month, including custom reporting, performance management and add-on options.
• Industry-specific editions: Financial Services, Healthcare, Retail and Federal Experience Cloud editions, with customized features and pricing.

Talkdesk also offers add-ons, including Talkdesk Autopilot, Workforce Management, Customer Experience Analytics and Proactive Outbound Engagement, to expand its abilities. Integration options include Talkdesk for Salesforce, Talkdesk Microsoft Teams Connector and others.

Talkdesk has won recognition from industry analysts and organizations, including being named a G2 Leader in Contact Center Software, a Forbes Cloud 100 company and a winner of awards from Frost & Sullivan and Aragon Research.

Talkdesk is available to businesses of all sizes and is designed to revolutionize customer experiences by combining the power of AI and cloud technology. By automating routine tasks and providing actionable insights, Talkdesk empowers companies to deliver exceptional customer service across a range of digital and voice channels.

Published on June 30, 2024