Question: Is there a customer service platform that uses AI to minimize after-call work and boost self-service rates?

If you're looking for a customer service platform that uses AI to reduce after-call work and improve self-service rates, Talkdesk is a good fit. This cloud-based contact center platform is designed to improve customer service by automating post-call work and improving self-service rates. Talkdesk integrates with tools like Salesforce, Microsoft Teams and Zoom, and offers features like digital engagement, voice engagement, automated notifications, quality management and performance management. It's good for financial services, healthcare, transportation and retail.

Another good choice is Ada, an AI-powered customer service automation platform that replaces traditional scripted chatbots. Ada lets companies onboard and coach AI agents to automatically handle more than 70% of customer requests. Its features include voice and email automation, multilingual support, automated resolution measurement and AI coaching. Ada is flexible and scalable, good for e-commerce, fintech and SaaS companies, and can cut operations costs and improve customer satisfaction.

If you need something more enterprise-scale, boost.ai offers a full conversational AI platform designed to improve customer satisfaction and automate customer service. It uses AI chat and voice bots to handle high traffic volumes while keeping costs low. The platform supports omnichannel consistency, 24/7 coverage and hybrid approaches that combine human and virtual agents. With its scalability and security features, boost.ai is designed to increase self-service rates and maintain high-quality interactions.

Last, Zendesk is an all-in-one customer service software that uses AI to personalize interactions across many communication channels. Its features include AI agents, workforce management, quality assurance and personalization integrations. Zendesk is designed to offer faster, more personalized and more human-like interactions, which can dramatically improve customer service operations and deliver a big return on investment.