Tiledesk

Tiledesk is a collection of AI tools for improving customer service through automated interactions with chatbots. The company promises a flexible, customizable foundation for businesses to use AI Agents on multiple communication channels to provide a unified, efficient service.

Tiledesk boasts a customer satisfaction focus, with customers reporting 90% in customer satisfaction and 80% in first contact resolution. The AI Agents use large language models to generate conversational and accurate responses, and the company promises businesses can handle a high volume of customer requests.

Among Tiledesk's features are:

• AI Agent and Knowledge Base: Train AI Agents to respond with your company's knowledge base.
• LLM Integration: Integrate with ChatGPT and other large language models.
• Human Agent Handover: Pass customer requests from AI to human agents without customers noticing.
• WhatsApp Outreach: Send marketing messages from your CRM to customers' WhatsApp accounts to speed up sales.
• Enterprise Solutions: Features for large-scale, secure support operations.
• On-Premise Deployment and Custom AI: Run Tiledesk on your own servers and customize AI interactions.
• Seamless Integration: Works with existing technology, including live agent consoles and VoIP phone systems.
• Single Sign-On (SSO) Integration: Use SSO for easy user access.
• AI Templates: Use pre-built templates to speed up automation.

Tiledesk's pricing tiers are designed to match different business needs:

• Sandbox: Free forever, with 1 seat, 200 conversations and 2 chatbots.
• Basic: €15, with 1 seat, 800 conversations and 5 chatbots.
• Premium: €100, with 2 seats, 3,000 conversations and 20 chatbots.
• Custom: Customized plans with custom seats, conversations and features.

Tiledesk is designed to make customer service easier by automating interactions and bringing in humans when needed. It's geared for companies trying to improve customer satisfaction and support while lowering costs and increasing efficiency.

Published on June 14, 2024