Question: Do you know of a platform that allows seamless handovers from AI to human agents for complex customer inquiries?

If you're looking for a platform that can hand over customer support from AI to human agents for more complex issues, Tiledesk could be a good option. Tiledesk is an AI customer service platform that automates interactions with chatbots but also offers Human Agent Handover. It also offers advanced LLM Integration, WhatsApp Outreach and Custom AI. It's designed to be scalable and adaptable to different businesses. The company says it's led to improvements in Customer Satisfaction and First Contact Resolution.

Another interesting project is ioni which uses ChatGPT-4 technology to automate customer support workflows. It includes an AI chatbot for answering basic questions, AI search for providing authoritative answers, and an AI assistant for writing more elaborate responses. ioni also offers a handoff to human agents so customers can get real-time, human-in-the-loop verification and personalization of their requests. The service integrates with existing systems and works in multiple languages.

For a wider range of business needs, IntelSwift offers an AI-powered customer service automation platform. It offers 24/7 coverage with chatbots and FAQs, human handoff and personalized customer interactions. IntelSwift combines AI chatbots with LiveChat and AI Copilot, and it works in multiple languages. It also offers features like real-time human handoff and AI conversation summaries. It comes with built-in analytics tools to improve productivity and customer satisfaction.

Last, My AskAI integrates with existing live chat providers like Intercom, Zendesk or HubSpot to deflect support requests and improve efficiency. It offers seamless handover to human support agents with summarized chat history, customizable chatbots and support across multiple channels. My AskAI offers flexible pricing plans, making it a cost-effective solution for reducing support costs while maintaining high customer satisfaction.