Verloop

Verloop is a conversational AI platform for automating customer support, letting businesses offer personalized, context-aware interactions. It uses Generative AI technology to power customer experiences that are both highly effective and engaging.

Verloop.io automates support operations to let businesses offer help 24/7, improve agent productivity and customer satisfaction. Among its features:

• Automate Chat: Offer customers help at any time with automated chat support.
• Voice Automation: Automate voice support for personalized interactions and faster issue resolution.
• Agent Partner: Give agents the power of intelligent tools to work more efficiently and provide better customer service.
• Unified Platform: Integrate with other apps and platforms like CRM, ticketing and marketing tools to get a single view of the customer and streamline workflows.
• Contextual Conversations: Use Generative AI-powered Terra AI dashboard to give agents the ability to have human-like conversations.
• Live Chat: Create custom chat flows in your preferred language and manage multilingual support.
• Bot Builder: Customize bot flow for self-serve and agent transfer.
• NLP-Powered FAQ: Create smart ML models that learn from historical data to answer customer questions.
• Multilingual Support: Support customers in over 20 languages.
• Campaign Management: Send targeted campaigns for new offers, payment reminders and more.
• Real-time Monitoring: Monitor bot and agent performance, user behavior and goal completion rates in one place.
• Role-Based Access Control: Protect data and privacy with robust security controls.

Verloop.io has helped companies in e-commerce, banking, travel and other industries improve customer support. Customers have seen dramatic improvements in response times, handling times and customer satisfaction.

Verloop.io is for businesses that want to automate a lot of their customer support, improve efficiency and personalize their customer experience. By using its conversational AI technology, companies can deflect a large percentage of support requests, offloading work from live agents and improving customer satisfaction.

Published on June 11, 2024