Question: Do you know of a conversational AI platform that can authenticate customers and provide personalized support?

If you need a conversational AI platform that can authenticate customers and offer personalized support, Ada is worth a look. Ada is an AI-powered customer service automation platform that moves beyond traditional scripted chatbots to AI-powered customer service. It combines existing knowledge sources and data from core business systems to deliver personalized answers to customer questions. Features include voice and email automation, multilingual support, automated resolution measurement, AI coaching and channel expansion across web, mobile, social, SMS and phone channels, so it can be used across many industries.

Another top contender is Verloop, which offers a wide range of features to personalize and contextualize customer interactions. Verloop.io automates chat and voice interactions to increase agent productivity and customer satisfaction. It offers features such as automated chat and voice support, agent empowerment, unified platform integration, contextual conversations, live chat and multilingual support. The platform is designed for multiple industries and has been shown to reduce response times and increase customer satisfaction.

For ecommerce companies, DigitalGenius offers immediate care and personalized answers to pre- and post-purchase questions through conversational and visual AI. It integrates with a variety of platforms like shipping carriers, ecommerce platforms and payment providers to quickly answer customer questions. The platform also offers proactive AI to resolve customer issues before contact and analytics to measure performance, helping ecommerce companies increase customer satisfaction and lower resolution times.

boost.ai is another top contender, offering an enterprise-ready conversational AI solution that can increase customer satisfaction and automate customer service. It offers personalized interactions through AI chat and voice bots, and supports integrations with existing systems and CX solutions. With features like generative AI, omnichannel consistency and a hybrid approach blending human and virtual agents, boost.ai is designed to increase self-service rates and maintain high-quality interactions.