MetaDialog

MetaDialog is a conversational interface platform for businesses to automate customer support using generative AI. Its features are designed to increase efficiency, accuracy and compliance, and to provide multilingual and secure support.

MetaDialog can automate up to 87% of customer support conversations in one hour, and it integrates with existing customer support software. That includes custom-designed interfaces for specific business processes and policies. You can use generative AI at large scale with the ability to ensure precise and compliant answers.

Some of its features include:

• Retriever: A high-quality model for quickly finding the right information.
• Large Language Model (LLM): More advanced models based on GPT 3.5 and GPT 4 for high-quality answers.
• Custom Flows and Replies: Customize answers to fit your business needs.
• Flexible Escalation Rules: Send conversations to human operators when needed.
• API-First: Integrate AI with your existing support software like Zendesk and Intercom.
• Multilingual Support: Supports any language.

MetaDialog has a number of case studies detailing its use in various industries. For example, it helped a Middle-Eastern government train a 7B parameter on-premises model in a month, and automated 81% of customer support for jiji.ng, the largest marketplace in Africa.

Pricing is designed to be flexible and economical:

• StartUP: $29 per month, up to 500 dialogues, with a cost of $1.20 per resolved dialogue.
• ScaleUP: $299 per month, unlimited dialogues, with a cost of $1.00 per resolved dialogue.

MetaDialog integrates with a variety of services, including Zendesk, Intercom, Zapier, Facebook Messenger and Telegram, so it can fit in with your business tools and services. The platform is geared for small to large businesses that want to improve their customer support with the latest AI technology.

You can schedule a demo to see how MetaDialog can help your business with secure AI integration, compliance and data privacy, and customer satisfaction.

Published on June 9, 2024