Question: Is there a platform that can automate a large percentage of customer support conversations and escalate complex issues to human operators?

If you want a platform that can automate a big fraction of customer support interactions and route thorny cases to human operators, Ultimate is a good choice. Ultimate uses generative AI to automate more than 60% of support requests, boosting customer satisfaction and agent efficiency. Its tools include UltimateGPT for answering FAQs, Dialogue Builder for custom dialogues, and an Analytics Suite for optimizing performance. The platform integrates with any CRM, so companies can automate sophisticated use cases and run support at scale.

Another strong contender is Ada, an AI-powered customer service automation platform that can handle more than 70% of customer service interactions. Ada connects to existing knowledge bases and data from other business systems to offer personalized responses, helping companies lower operational costs and improve overall customer service. It supports multiple languages and channels including web, mobile, social, SMS and phone, so it can be used across many industries.

Verloop also offers powerful automation abilities, personalized and contextualized interactions and a range of tools to improve agent productivity and customer satisfaction. It offers tools for automated chat and voice support, agent empowerment and contextual conversations, so it's good for e-commerce, banking and travel companies. Verloop's real-time monitoring and role-based access control adds another layer of efficiency and security to the platform.

For a platform that marries automation with AI-generated insights to improve agent performance, check out Forethought. It automates mundane work, improves resolution rates and lowers support costs. Forethought's tools like Solve, Triage, Assist and Discover let you optimize workflows and improve customer service efficiency, and it's a good fit for e-commerce, SaaS and FinTech companies.