Yellow.ai

Yellow.ai's suite of products is designed to help businesses improve customer service with automation and AI. It's geared for big businesses, letting them overhaul their end-to-end customer service operations to get customers quick and empathetic answers, agents fast help and support leaders useful data.

Yellow.ai uses a multi-LLM approach to train its Dynamic Automation Platform (DAP) so it can scale to large volumes of conversations, respond quickly and accurately across many channels. The platform automates conversations, cuts costs and provides human-like service with the latest NLP and generative AI technology.

Some of the features of Yellow.ai include:

• Dynamic Automation Platform (DAP): Trained on billions of conversations for better accuracy and speed.
• Human-like Conversations: Empathetic and context-aware responses across channels.
• Zero Setup Bot Deployment: Create and deploy bots quickly by uploading documents and simulating customer journeys.
• Generative AI Chat: Dynamically crafts conversation flows based on user inputs for efficient lead generation and CRM integration.
• Enterprise-Grade Security: ISO, HIPAA, SOC2, and GDPR certified to protect sensitive data.
• Advanced Analytics: Get real-time insights to improve customer and employee satisfaction.

Yellow.ai is flexible and can be used across industries such as BFSI, Healthcare, Retail and Utilities. The platform offers flexible pricing plans to suit business needs, with a focus on scalability and cost-effectiveness. Some of the specific plans include:

• Free: Basic features, limited agents, and integrations.
• Enterprise: Unlimited bots, channels, and custom integrations.

Companies that use Yellow.ai can expect to see substantial improvements, including a 60% reduction in operational costs, a 50% increase in conversion rates and a 40% increase in employee satisfaction. Industry leaders have recognized Yellow.ai's innovative approach, with success stories from companies like Pelago, Randstad USA and Sony demonstrating the platform's ability to improve customer support and employee productivity.

Yellow.ai is suited for large enterprises looking to transform their customer service operations with advanced AI automation, scalability and efficiency.

Published on June 27, 2024