Kustomer

Kustomer is an all-in-one CRM designed to help businesses improve customer service with omnichannel messaging, a single customer view, and AI-driven automations. With data and AI, the platform gives agents the ability to respond to customers more quickly and with personalized support.

Kustomer has a number of features to help businesses manage customer interactions:

• Unified Customer View: Centralize customer data across all touchpoints so agents can provide hyper-personalized service.
• AI-Powered Automations: Automate routine tasks so agents can focus on more complex customer issues.
• Proactive Support: Use data analysis to anticipate customer needs and reduce inbound support volume.
• Business Process Automation: Create custom logic and multi-step branching to automate support work.
• Permissioning: Control user access and ensure data security.
• Integrations: Connect to more than 60 apps and integrations to bring in data from other systems.
• AI-Powered Chatbots: Resolve customer issues quickly and deflect support volume with automated chatbot responses.
• Self-Service: Give customers a searchable help center and knowledge base to reduce direct support.
• Advanced Reporting and Analytics: Track customer support metrics and identify opportunities for improvement.

Kustomer is designed to help businesses improve agent efficiency and customer satisfaction while lowering operational costs. The company offers flexible pricing plans, with the Enterprise plan starting at $89 per month per user. The Enterprise plan includes multi-channel communication, voice provider integration, proactive service, actionable integrations, business process automation and standard support.

Kustomer is geared for businesses of all sizes looking to improve their customer service. With AI-powered tools, Kustomer can help businesses reduce support volume, speed up response times and personalize customer interactions.

Published on June 14, 2024