Question: Is there a CRM that integrates with multiple apps and offers advanced reporting and analytics for customer support metrics?

One of the most mature options is Salesforce. It can connect to more than 100 apps, including Slack and Tableau, and has powerful AI-infused analytics tools like Einstein 1 and Tableau Pulse. Salesforce also has a range of prebuilt solutions for marketing, sales and customer service, so it's a good option if you want a single tool to improve customer relationships and grow your business.

Another top contender is Kustomer, which has more than 60 app integration options and advanced reporting and analytics tools. Its AI-driven automations and proactive support tools are designed to make agents more productive and customers happier, so it's good for companies large or small that want to modernize their customer service.

Dynamics 365 is another top choice, with a broad range of integration options and a range of apps, including Dynamics 365 Sales and Dynamics 365 Customer Service. It uses AI to automate processes and improve customer experiences, and you can try it for free for 30 days. Pricing is flexible, too.

If you're on a tighter budget, Zoho CRM is a popular option with more than 100 million users. It integrates with more than 800 apps, including Google Workspace and Office 365, and has powerful automation and analytics tools. Its 15-day free trial and tiered pricing means it's accessible to small businesses and startups.