Dynamics 365

Dynamics 365 is a collection of CRM and ERP business software applications that use AI to tie together teams, processes and data across an entire company. The software helps create great customer experiences and business agility by linking together different parts of the business.

Some of the key features of Dynamics 365 include:

• Microsoft Copilot: AI-infused experiences built into some licenses for greater productivity.
• Data Integration: Connect and access data from hundreds of sources across the organization for a unified business view.
• Collaboration Tools: Share information and insights with Microsoft Teams and Microsoft 365 to increase productivity.
• Low-Code Tools: Update processes rapidly with Microsoft Power Platform.

The software includes a range of applications to meet different business needs:

• Dynamics 365 Sales: Close deals and build stronger relationships with customers with AI help.
• Dynamics 365 Customer Insights: Develop personalized customer experiences with next-generation AI.
• Dynamics 365 Customer Service: Help resolve customer issues faster with generative AI and automation.
• Dynamics 365 Field Service: Equip frontline workers with generative AI, IoT and mixed reality.
• Dynamics 365 Supply Chain Management: Respond quickly with AI-powered proactive insights.
• Dynamics 365 Finance: Create financial and operational agility with AI and automation.

Real-world examples show how Dynamics 365 can help businesses:

• Domino's Pizza UK & Ireland: AI helps predict future sales to drive business growth.
• Nespresso: Employees can focus on value-added work to improve customer satisfaction and profitability.
• Kambukka: The company relies on the system for daily business views.
• Aberdeen City Council: Built solutions around what workers need to improve customer service.

You can try Dynamics 365 for 30 days to see it in action. Pricing is by application, but here are some examples:

• Dynamics 365 Sales: $95.00 user/month
• Dynamics 365 Field Service: $95.00 user/month (full field service management), $50.00 user/month (contractor management)
• Dynamics 365 Customer Service: $50.00 user/month (professional), $95.00 user/month (enterprise)

Dynamics 365 is designed to help businesses adapt and innovate with intelligent CRM and ERP applications that are more efficient and customer-focused.

Published on June 21, 2024