Question: I'm looking for a CRM solution that uses AI to improve customer relationships and drive business growth.

If you're looking for a CRM that uses AI to help you build better relationships with customers and grow your business, Salesforce is a powerful option. The company's marketing, sales and service software is designed to provide personalized experiences in real time, with features like Einstein 1 for a 360-degree view of customers, AI Copilot to build relationships, and Data Cloud to incorporate outside data for better customer interactions. Salesforce also offers integration with Slack and AI-powered analytics through Tableau Pulse, making it a good choice for modernizing operations and increasing productivity.

Another good option is People.ai, which offers AI-powered insights to revenue teams. It automates the capture of prospect and customer activity, matching it to CRM data to make data-driven sales decisions. The company offers SalesAI to automate manual work and assess account health, and it integrates with Salesforce, Microsoft Dynamics 365 Sales and Slack. People.ai customers include big businesses like Cisco and Verizon, and the company says it's helped those companies improve sales activity capture and forecast accuracy.

Revenue.io is another option worth considering, an all-in-one AI-powered sales engagement and conversation intelligence platform. It helps improve sales performance with real-time guidance during calls and meetings, automated follow-up emails and fast rep onboarding. The company's software integrates with Salesforce and includes call recording and voice of customer software, providing detailed analytics for sales coaching and performance monitoring. That can help you generate pipelines faster and improve sales productivity.

If you're more focused on customer service, Kustomer is worth a look. It offers an omnichannel messaging system and a single customer view, along with AI-powered automations and proactive support. The company's software integrates with more than 60 apps and offers AI-powered chatbots, so it's good for businesses of all sizes looking to improve customer satisfaction and lower operational costs.