CustomerIQ

CustomerIQ is an AI-powered platform for marketing and product teams to collect and analyze customer feedback. The tool helps teams quantify customer needs and drive revenue through insights and action. CustomerIQ automatically pulls out the most important information, such as feature requests, pain points and preferences, from a wide variety of feedback sources so you can quickly get a handle on customer data.

Some of the key features of CustomerIQ include:

• Native Integrations: Pull in feedback from Slack, Hubspot, Zendesk, Intercom, and more.
• Zapier and API: Connect to over 1,000 apps or custom sources using Zapier and API.
• AI Highlight Extraction: Automatically pull insights from raw data.
• AI Filters: Narrow down highlights by topic, such as new features or known issues.
• AI Search: Ask questions and get answers from your customer feedback data.
• Team Alignment: Organize highlights, documents, and teams within projects.
• AI Assistant: Generate content quickly with customizable prompts.
• Docs: Edit text, plan, and collaborate with team members.

CustomerIQ is designed for enterprise-level security and scalability, with features like data encryption, role provisioning, and U.S.-based data centers. The platform is designed to handle large and small data sets and doesn't claim ownership of user output.

CustomerIQ pricing tiers include:

• Free: Unlimited collaborators, CSV uploads, Zapier integrations, and 5,000 AI tasks.
• Plus: $65/collaborator/month (min. 5 seats), including unlimited Doc viewers, 2,500 AI tasks/seat/month, and admin privileges.
• Pro: $80/collaborator/month (min. 10 seats), including 3,000 AI tasks/seat/month and premium integrations.
• Enterprise: Custom pricing (min. 25 seats) with priority support, unlimited AI tasks, and collaborators.

Additional AI tasks can be purchased for $100/workspace/month per 4,000 tasks. Professional services, like data gathering and custom implementation, are also available for an additional cost.

CustomerIQ provides a variety of templates and guides to help you get the most out of the platform, including tools for writing better product documentation, gathering customer feedback, and creating product requirements documents. These resources can be found on the platform's website.

CustomerIQ is for teams looking to streamline their customer feedback analysis and drive revenue through data-driven insights. By using AI to organize and quantify customer needs, teams can prioritize and make informed decisions to improve customer satisfaction and retention.

Published on June 9, 2024