If you need a customer feedback analysis platform that can tie into tools like Slack, Hubspot and Zendesk, CustomerIQ is a good choice. The AI-powered service ingests, processes and quantifies customer feedback from a variety of sources, including native integration with Slack, Hubspot and Zendesk, as well as Zapier and API connections to more than 1,000 other apps. It can use AI to extract highlights, filter and search feedback, and teams can use it to process and understand customer information, spot feature requests and take action to maximize revenue.
Another top contender is Sauce, which automates the collection and analysis of customer feedback and delivers results to product teams in less than 5 minutes. It integrates with Slack, Intercom and Zendesk, and can be used to upload historical data in CSV files. Sauce's sophisticated AI clustering technology surfaces key feedback trends and pain points, so teams can focus on what matters most to customers, improve product adoption and reduce churn.
Zefi is a single user feedback platform that can gather feedback from multiple sources, including tickets, user interviews, sales calls, reviews and surveys. It offers real-time updates and automated categorization to help spot trends and patterns, and integrates with tools like Hubspot, Slack and Zendesk. Zefi is designed to inform product decisions, improve product development and deliver better customer experiences by simplifying user feedback management.
Last, Fibery is a product discovery and development platform that combines market signals and customer feedback for product development decisions. It can collect feedback from multiple sources like Slack, Hubspot, Zendesk and social media, and includes AI-powered insight detection and customizable prioritization and roadmapping. Fibery is for product teams and developers who want to work more efficiently and make data-driven decisions.