Iterate

Iterate is a Customer Insights Manager (CIM) that empowers businesses to tap into customer insights across product, marketing, user research, and sales teams. By providing a unified platform for gathering and analyzing feedback, Iterate helps teams listen, learn, and act on customer needs more effectively.

Iterate offers several ways to gather customer insights:

• In-app Mobile Surveys: Build surveys directly into mobile apps to capture feedback at critical moments in the user journey.
• One-click Email Surveys: Build surveys directly into emails to get the highest response rates and highest engagement.
• Embedded Website Surveys: Build surveys directly into websites to capture feedback without taking users away from the site.

The platform also includes an AI-powered Research Assistant that analyzes text responses to gauge customer sentiment and identify key topics and trending issues. This helps businesses uncover insights they might have otherwise missed and respond to customer needs more quickly.

Iterate also includes advanced filtering and segmentation tools so you can drill down into customer problems and sentiment. And the platform integrates with popular tools and services, like Airship, Braze, and HubSpot, to make the customer insights process easier.

A 14-day free trial is available, and pricing is based on usage. Iterate is designed for companies of all sizes, from micro-blogs to Fortune 500 companies, and you can send millions of email surveys and gather unlimited insights.

Some of the key benefits of Iterate include:

• Customer-Centric Decision Making: With insights accessible and actionable across teams, customer needs are always top of mind for business decisions.
• Better Feedback Management: Collect, analyze, and take action on customer feedback through multiple survey options and integrations.
• Better User Experience: Targeted surveys help you understand user behavior, preferences, and pain points to deliver a better user experience.
• Enterprise-Level Security: Iterate is built with privacy and security in mind to help you build trust with your customers and protect their data.

Iterate is great for companies looking to centralize customer insights and improve their customer-centric strategy. It's a powerful way to understand and respond to customer needs.

Published on June 24, 2024