If you're looking for a tool that plugs into widely used marketing automation tools to help you get a better customer view, CustomerIQ is a good option. This AI-powered platform ingests, analyzes and quantifies customer feedback from a variety of sources like Slack, Hubspot, Zendesk and Intercom. It also has first-party integration with Zapier and more than 1,000 other apps, so it's a good choice for marketing and product teams. It includes features like AI-powered highlight extraction, team alignment tools and document editing and collaboration tools to help you make sense of customer data and turn it into revenue with data-driven insights.
Another good option is Iterate. This Customer Insights Manager aggregates feedback from multiple teams and offers several ways to collect it, including in-app mobile surveys and one-click email surveys. Iterate integrates with Airship, Braze and HubSpot, among other tools, and has an AI-powered Research Assistant for analyzing sentiment and finding key topics. The service's filtering and segmentation tools let you drill down into customer problems, making it a good choice for customer-centric decision-making and better feedback management.
For a more all-purpose solution, check out ClientZen. This service automates feedback analysis and monitoring across the customer journey, offering insights that can help you improve customer satisfaction and business results. ClientZen integrates with other customer voice platforms and offers AI-powered data cleaning and auto-tagging to help you get to the feedback analysis faster. It's geared for teams working on customer experience, customer support and marketing, with flexible pricing and a 30-day free trial.
Last, Enterpret offers a single place to analyze customer feedback with adaptive AI models. It aggregates feedback from social media, sales calls, support tickets and community forums, and offers detailed insights to help you grow your product. Enterpret features include a custom feedback taxonomy, powerful semantic search and integration with a variety of feedback channels. It's geared for product development teams and customer experience professionals who want to improve their customer-centric work.