ClientZen

ClientZen is an all-in-one platform for customer feedback analysis. It ingests, analyzes and monitors customer feedback across the customer journey, giving you the insights you need to make better product decisions, improve customer satisfaction and drive business success.

ClientZen solves real pain points, like manually tagging feedback, so you can automatically aggregate, clean and tag all customer feedback. The AI-powered process surfaces important issues, emerging trends and sentiment shifts so you can respond rapidly and effectively.

Some of the key features include:

• Consolidation: Easily integrate all your feedback sources, including chat, tickets, reviews and custom data.
• Real-time Impact Monitoring: Monitor feedback trends, identify anomalies and track release impacts.
• Effortless Preparation: AI-powered data cleaning and auto-tagging for sentiment analysis.
• AI Research: Advanced segmentation, accurate insights and auto-generated reports to surface what's most important to your customers.
• Safety First: Data encryption at rest and transit, regular vulnerability scans and GDPR compliance.

ClientZen is ideal for teams responsible for customer experience, customer support, product management, marketing, sales and revenue operations. With ClientZen, companies can:

• Improve Customer Satisfaction: Better understand customers' needs and pain points to improve satisfaction.
• Increase Loyalty and Retention: Build loyalty by delivering products and services that meet customers' needs.
• Enhance Customer Experience: Optimize the customer journey by identifying and removing pain points.
• Drive Strategic Business Development: Uncover growth opportunities and areas for innovation through customer insights.

ClientZen integrates with popular customer voice platforms like Intercom, Zendesk, Typeform, Slack and more, so you can get started quickly and easily.

Pricing is flexible, with a 30-day free trial available. Plans start at:

• Essential: €100/month (20% discount for annual payment) for 1000 conversations.
• Pro: €490/month (20% discount for annual payment) for 5000 conversations.
• Enterprise: Custom pricing for unlimited conversations.

ClientZen is perfect for companies looking to streamline feedback analysis and get a better understanding of their customers. With a competitive pricing model and an abundance of features, ClientZen is a cost-effective way to make customer-centric decisions.

Published on June 14, 2024