Enterpret

Enterpret is a platform that helps teams aggregate and analyze customer feedback with adaptive AI models to get insights. It lets product teams focus on what to build and prioritize by gathering all customer feedback across multiple data sources and drilling down into details. Enterpret hopes to help companies grow their products by spotting trends in actionable feedback.

Some of its features include:

• Centralize: Aggregate customer feedback from social media, sales calls, support tickets and community forums in one place.
• Discover: Get insights through AI models that go beyond general topics and drill down into the specifics behind feedback trends.
• Act: Make product decisions with confidence with actionable insights filtered through custom AI models that are trained to your specific feedback architecture.
• Custom Unified Feedback Taxonomy: Offers a structured framework for customer feedback with a taxonomy that evolves over time.
• Powerful Semantic Search: Searches feedback based on user intent, not just exact keywords.
• User-Friendly Analytics Suite: Provides intuitive dashboards and automated summaries for non-technical users.
• Integrations: Integrates directly with various feedback channels and can import from CSV or use an API.
• Security: Built with enterprise-level security, including SOC-2 Type II certification, penetration testing and regular vulnerability scanning.

Enterpret is geared for product development teams that want to modernize their customer feedback process and get more out of their customer feedback. It automates the process of categorizing and analyzing feedback so teams don't have to spend time manually tagging it. The AI models can spot subtleties in feedback trends and alert users to changes.

For example, product managers can use Enterpret to find and prioritize customer requests, and customer experience teams can use it to improve customer satisfaction by responding to new problems before they become major issues.

Enterpret also includes dedicated data auditors for model refreshes and unlimited user seats for easy collaboration across teams. Customers can also rely on customer support and CSM partners for onboarding and ongoing help.

Customers who might benefit from Enterpret include businesses trying to become more customer-centric, product development teams and customer experience professionals looking for a better way to analyze and act on customer feedback.

Published on June 14, 2024