If you're seeking a replacement for ClientZen, CustomerIQ is a strong contender. This AI-powered tool ingests, processes and quantifies customer feedback from sources like Slack, Hubspot and Zendesk. CustomerIQ's features include AI-powered highlight extraction and filtering, so you can quickly get a handle on customer data. The service also has enterprise-class security and scalability, and offers a free tier on its pricing plans.
Another strong contender is Enterpret, which centralizes customer feedback and analyzes it with adaptive AI models. It can combine feedback from social media, sales calls, support tickets and community forums and offer detailed insights to help you grow products. Enterpret's features include a customizable unified feedback taxonomy, powerful semantic search and an analytics interface, making it a good fit for product development teams and customer experience workers.
If you want a tool that will give you quick insights you can act on, check out Sauce. It automates the gathering and analysis of customer feedback with AI-powered clustering and integrates with services like Slack, Intercom and Zendesk. Sauce's real-time clustering and segmentation abilities let you zero in on the most important feedback trends and respond to customers' needs more quickly for better customer satisfaction and revenue growth.
Last, Olvy is a more general-purpose user feedback management service that can gather, analyze and prioritize feedback from multiple sources like Slack, Discord and Twitter. With features like AI-generated summaries and thematic analysis, Olvy can help product teams keep a pulse on customers and build products that meet their needs, making it a good fit for user-centric product development.