Collectif

Collectif is an AI-powered user research software that helps you make better product and growth decisions by surfacing insights from data scattered across your organization. It automates the analysis of user feedback, interviews, support tickets and other sources, so you can quickly find the information that matters and turn it into actionable results.

Collectif can be used for:

• Product Development: Develop solutions based on evidence from user feedback and support tickets.
• UX and Research: Automate interview analysis to identify UX problems and generate reports.
• Customer Success and Support: Identify areas of customer education by analyzing support tickets.
• Product Marketing: Develop messaging that resonates with customers by understanding their sentiment on specific features and topics.

Some of the key features of Collectif include:

• Automated Data Analysis: Topic, sentiment, and type labeling, as well as information synthesis, powered by GPT-4.
• Weekly Insights Reports: Get a quick summary of new issues and opportunities.
• Fully Automated Interview Analysis: Add research questions, upload interviews, and get highlights and reports.
• Connect Multiple Tools: Connect to Zendesk, Hubspot, Intercom, Typeform and other tools using Zapier, Segment or API.

Collectif pricing is tiered, with a promotional rate during the beta phase:

• €79/month (Regular price: €119/month): 3,000 credits, enough for 750 support tickets or a combination of data points.
• €199/month (Regular price: €249/month): 9,000 credits, enough for 2,250 support tickets or a bigger combination of data points.
• €399/month (Regular price: €499/month): 20,000 credits, enough for 5,000 support tickets or a bigger combination of data points.

Other features include unlimited users, sources, personal onboarding, auto-tagging and sentiment analysis. You can buy extra credits if you need to handle more data.

Collectif offers a free trial, so you can get started in 7 minutes and get 500 credits without needing a credit card. The service can analyze text in multiple languages and transcribe audio and video, and it can be integrated with a variety of tools and systems. If you want to learn more or see the product in action, you can check the demo account or public roadmap.

Published on June 13, 2024