Kraftful

Kraftful is a service designed to give product makers a better understanding of what customers want and need. Through the use of AI analysis, Kraftful processes customer feedback to improve the product development process. This allows product teams to make better decisions based on concrete data and build products that meet the needs of their users.

Kraftful collects and analyzes feedback from reviews, surveys, calls and support tickets. The service offers a number of features to help streamline the product development process:

• Feedback: Processes large amounts of user feedback into actionable product insights, surfacing common pain points and sentiment trends.
• Sentiment: Gives you insight into how customers feel about your product so you can pinpoint areas for improvement.
• Projects: Automatically organizes insights into projects, creates user stories and integrates with tools like Jira and Linear.
• Surveys: Creates custom surveys in seconds, automatically translating responses into your team's preferred language.
• AI-Powered Interviews: Conducts personalized user interviews, summarizing insights across all responses.

With integrations with popular services like iOS and Android app reviews, Google Meet, Intercom and G2, you can easily connect data sources. You can also collaborate with others through real-time summaries posted to Slack and invite team members to get shared insights.

Kraftful has a variety of pricing tiers to suit different needs:

• Starter: Free, but limited to 1,800 words per month.
• Pro: $15/month, includes AI-generated surveys and quarterly reports.
• Team: $300/month, includes embeddable surveys, backfilled data analysis and annual reports.
• Enterprise: Custom pricing with advanced features like dedicated onboarding and SLA support.

Kraftful can help product teams cut the time and effort required to analyze user feedback, making it a good option for product managers who want to build products that meet customers' needs.

Published on June 11, 2024