If you're looking for a Kraftful alternative, Enterpret is worth a look. It aggregates and analyzes customer feedback from social media, sales calls, support tickets and community forums with adaptive AI models. Enterpret offers advanced semantic search, an intuitive analytics interface and support for many feedback channels, which can help you manage your customer feedback more efficiently and get a better understanding of what's going on.
Another top contender is CustomerIQ, an AI-based platform to collect, analyze and quantify customer feedback from sources like Slack, Hubspot and Zendesk. It offers AI-powered highlight extraction, filtering and search, which helps teams to structure and understand customer data to take action and drive revenue. It also includes team alignment tools, an AI assistant and collaboration tools, so it's good for marketing and product teams.
If you're looking for a more full featured product discovery and development platform, check out Fibery. Fibery collects feedback from multiple channels like email, Intercom and social media, and offers AI-powered insight detection and customizable prioritization. It integrates with tools like Jira and Trello and offers features like interview summarization and sentiment analysis, making it a powerful tool for product teams to make data-driven decisions and close the feedback loop.
Last, Canny is another good option, with tools to collect, analyze and prioritize feedback to inform product roadmaps. It integrates with customer support tools and offers AI-powered automation features like Feedback Discovery and Smart Replies. Canny also lets you create public or private roadmaps and public changelogs, so teams of any size can build products that serve customers better.