Monterey AI

Monterey AI is an all-in-one product insights platform that automates the process of collecting, analyzing and taking action on customer feedback. The tool uses sophisticated AI technology to help businesses make data-driven decisions, increase customer satisfaction and optimize product development.

Monterey AI pulls insights from a wide variety of data sources, including user feedback, tickets, conversations, surveys and transcripts, and can produce results quickly, at large scale and with high accuracy. It lets customers get insights from raw data through multiple input channels, categorize and triage feedback, and interact with data without having to write code or queries.

Some of the key features of Monterey AI include:

• Extract: Get information and signals from many raw data sources through multiple input channels.
• Classify + Triage: Find and categorize problems and topics, spot trends and route to the right people.
• Q&A + Analyze: Interact with data naturally and easily without writing code or queries.
• Collaborate + Deliver: Plug into your existing workflows and interact with the platform through email, Slack and other channels.

Monterey AI has a variety of pricing tiers to suit companies of different sizes and needs:

• Starter: $39/month, good for teams just getting started with a feedback infrastructure, with up to 200 items per month and 10 seats.
• Growth: $790/month (annual billing), good for teams with a larger user base, with up to 2,000 items per month and 50 seats.
• Enterprise: Custom pricing for companies with special model and security requirements, with custom consumption and seats.

The tool integrates with more than 6,000 apps, including Google Play, App Store, Discord, Slack and others, to link data and workflows. Monterey AI customers include You.com, Vercel, NBC Universal, Comcast and iDreamSky, showing its flexibility and large-scale use.

Monterey AI is geared for product managers, customer success teams and business owners who want to use AI insights to improve customer satisfaction and product development. By automating and organizing customer feedback, Monterey AI helps companies focus on the most important feature improvements and deliver more relevant solutions, leading to dramatic improvements in productivity and cost savings.

Published on June 14, 2024