Medallia

Medallia is an experience management platform that helps companies monitor, analyze and improve customer, contact center and employee experiences. It's got a lot of tools to capture feedback, analyze it and share insights to drive customer loyalty and employee engagement. With AI and machine learning technology, Medallia can help companies spot patterns and trends in big data and make data-driven decisions.

Medallia's platform includes several key features:

• Comprehensive Feedback Capture: Collects feedback from a variety of sources, including surveys, speech analytics, digital behavior and social media.
• Administration: Self-service tools for managing large, complex programs.
• Role-Based Reporting: Helps people take action by delivering the right information to the right people.
• AI & Analytics: Uses machine learning to extract key insights from every interaction.
• Integrations: Enables the sharing of data across systems and teams.
• Pricing: Offers an experience data record-based pricing model that is flexible and grows with the business.
• Enterprise-Grade Security: Protects business data and ensures compliance.

Medallia's technology is used for different aspects of experience management:

• Customer Experience: Monitors and measures customer loyalty and offers tools for digital experience scoring and personalized messaging.
• Employee Experience: Offers employee listening and activation tools, including candidate to exit feedback.
• Contact Center: Helps improve agent engagement and service quality through automated insights, coaching and quality management.
• Market Research: Offers research strategy, design and analytics to provide expert market insights.

The company's technology is used across a variety of industries, including automotive, financial services, healthcare, insurance and retail. Medallia offers a wealth of support resources, including training and certification programs, user groups and knowledge centers.

Medallia's AI technology, through its Athena feature, uses machine learning to spot trends and prioritize actions so customers can take meaningful action on customer and employee experiences. Medallia's technology can be integrated with existing systems and tools, providing a single view of experiences to drive loyalty, satisfaction and business success.

Published on June 25, 2024