Qualtrics

Qualtrics empowers organizations to turn data into personalized experiences, revealing what drives customers and employees so they can make better decisions to fuel growth. This experience management platform uses AI to provide actionable insights across customer, employee and market research.

Qualtrics offers three product suites: Customer Experience, Employee Experience and Strategy & Research. The Customer Experience suite is designed to deliver better experiences in contact centers and all digital and physical touchpoints. The Employee Experience suite is designed to engage employees, help managers be more effective and make better people and business decisions. The Strategy & Research suite is designed to design products people love, gain market share and drive growth.

Some of the key features of Qualtrics include:

• Conversational Feedback: Turns bad data into good data with adaptive follow-up questions.
• Manager Assist: Gives managers AI-guided advice to quickly understand and act on their team's lived experiences.
• Customer Care Assist: Automatically scores calls for quality and compliance and creates personalized coaching plans for agents.
• Text Analytics Insights & Recommendations: Turns millions of data points into actionable themes and narratives.
• Frontline Locations Assist: Gives location-specific insights to frontline staff, so they spend less time closing the loop.
• xiD (Experience iD): Serves as a universal identifier that links all experience data points to give a complete, 360-degree view of customer and employee interactions.
• iQ: Powered by generative AI, quickly cuts through structured and unstructured data to deliver clear, actionable insights.
• xFlow: An intuitive automation engine that integrates with existing tech systems, so you can take action on customer and employee experiences.

Qualtrics is designed to provide comprehensive solutions to meet a wide range of needs:

• Digital: Collects and analyzes quantitative, qualitative and behavioral data to give a complete view of the customer journey.
• Care: Streamlines care journeys and increases productivity for contact center teams.
• Locations: Provides real-time insights for location-based teams to resolve issues and ensure positive customer interactions.
• Engage: Increases employee engagement and productivity.
• Lifecycle: Optimizes employee journeys from hire to exit.
• Analytics: Provides HR analytics and attrition drivers for data-driven workforce decisions.
• Research: Enhances research capabilities across product development and marketing.

Qualtrics pricing varies depending on digital interactions, employee count or other metrics depending on the suite. It offers flexible plans to accommodate different program needs. For more information on pricing, you can visit the Qualtrics website or request a demo.

Qualtrics is used by companies across many industries, with more than 18,000 customers and 3 million frontline users in more than 100 countries. Its enterprise-grade compliance, governance and security ensure proprietary insights and competitive advantages are protected. With Qualtrics, organizations can unlock the potential of their data to drive business growth and improve customer and employee experiences.

Published on June 24, 2024