Qualtrics Alternatives

If you're looking for a Qualtrics alternative, Genesys Cloud CX is another good choice. Genesys Cloud CX is an AI-powered contact center platform that helps businesses create exceptional customer and employee experiences across all touchpoints. It offers omnichannel engagement, contact center optimization, end-to-end journey management and workforce engagement management. With features like AI and automation, it can increase response rates, first-call resolution and agent productivity, so it's good for companies that want to manage customer and employee experience more broadly.

Another alternative is Verint. Verint's customer experience (CX) automation platform uses AI to enhance customer engagement and business outcomes. It includes tools like Da Vinci AI, Engagement Data Hub, Forecasting and Scheduling, Quality and Compliance, and Channel Automation, so it's a good choice for contact centers that want to automate and improve customer experience while reducing costs. Its open architecture means it can be easily integrated with other tools, so it's highly customizable.

If you're looking for a more specialized employee experience approach, Culture Amp offers an all-in-one platform that helps drive positive change through performance, development and employee engagement tools. It uses generative AI to offer actionable insights for leaders and HR teams through employee engagement surveys, performance management and personalized continuous employee development. The platform integrates with HR tools like Slack and Microsoft Teams, so it's easy to set up and use.

Last, Medallia is another good experience management option. It collects and analyzes feedback from a variety of sources, including surveys, speech analytics, digital behavior and social media, to help improve customer loyalty and employee engagement. With AI-powered analytics and role-based reporting, Medallia helps businesses in industries like automotive, financial services and healthcare understand trends and make recommendations to drive success.