OneReach

OneReach is a platform that lets you build sophisticated, multimodal AI agents that can improve employee and customer experiences. The agents, called Intelligent Digital Workers (IDWs), can be orchestrated to perform a variety of tasks, from transforming call centers to making Human Resources more human.

IDWs are designed to be fully extensible and can be tailored to meet the needs of a specific organization. They can screen calls based on data from previous customer interactions, coach call center reps during live calls and generate personalized views for groups or individuals. In HR, they can help create candidate and employee experiences by prodding people to take actions over their preferred communication channels.

OneReach includes features like fully customizable dashboards and widgets, detailed reporting and analytics tools and integration with 60+ enterprise systems and channels. That means companies can interact with customers on many different channels, including WhatsApp, Facebook Messenger and others, and provide a unified user experience.

The platform also includes tools to automate processes across channels, for example, scheduling shift fulfillment, facilities help and catering requests. AI agents can onboard new employees, create invoices and perform background checks, all while keeping contextual awareness and integrating with other organizational systems.

OneReach is designed for businesses that want to improve operational efficiency and customer engagement with advanced multimodal AI agents. The platform's customization, integration and analytics abilities make it a good fit for companies that want to build dynamic digital teammates that work alongside human colleagues to deliver better results.

Some of the key features include:

• Multimodal AI agents: Build advanced AI agents that span multiple channels.
• Customizable dashboards: Build personalized views for individual groups or users.
• Extensive analytics: Monitor user experiences in real-time and make data-driven decisions.
• Human-in-the-loop collaboration: Leverage the strengths of both AI and human workers to maximize automation effectiveness.
• Integrations with 60+ enterprise systems: Connect with popular tools and platforms.

For companies that want to improve employee and customer experiences with advanced multimodal AI agents, OneReach offers a platform to orchestrate a variety of tasks and improve operational efficiency.

Published on July 6, 2024