Intercom

Intercom is the only AI-first customer service solution, offering the best experience for support teams through AI agent, AI copilot, tickets, phone support and other tools. Every part of the platform is AI-powered, designed to get customers and agents the help they need, when they need it.

Intercom's features are designed to help you build the best customer service experience:

• Inbox: Supercharge your inbox with AI.
• Fin AI Copilot: Give support agents instant help.
• Fin AI Agent: Automate up to 50% of support volume.
• Tickets: Get the most out of complex issue resolution.
• Help Center: Help customers find answers on their own.
• Omnichannel: Reach customers where they already are.
• Reporting: Get performance-boosting AI optimization tools.
• Workflows: Automate at scale with a visual builder.
• Outbound Messaging: Proactively address known issues and reduce volume.

Intercom's AI-first approach includes three key pillars:

• AI Agent: Offers customers 24/7 access to instant, accurate answers.
• AI Copilot: Offers support agents instant help.
• AI Analyst (coming in 2024): Offers support leaders a more complete AI-driven view and recommendations.

The platform learns from every customer conversation, continually improving the system.

Pricing plans are simple:

• Essential: $39 per month, for individuals, startups, and small businesses.
• Advanced: $99 per month, adds powerful automation tools and AI capabilities for larger teams.
• Expert: $139 per month, adds collaboration, security, and reporting tools for large teams.

All plans include access to Intercom's AI Agent and channels, with usage fees applying beyond the included limits. Intercom offers a 14-day free trial with no credit card required.

Best suited for mid-market and enterprise businesses, as well as smaller and earlier-stage companies in financial services, e-commerce, software and healthcare. Intercom customers include Coda, Atlassian, Frame.io and Spendesk, and the company is working to revolutionize the customer service experience with AI-driven efficiency.

Published on June 14, 2024