Intercom Alternatives

If you're looking for another Intercom alternative, Ada is worth a look. It automates customer service with AI, replacing traditional chatbots and improving customer interactions. Its features include voice and email automation, support for multiple languages, automated resolution measurement and AI coaching. Ada can be integrated with existing knowledge bases and business systems for personalized and accurate answers, and it can cut operational costs and boost customer satisfaction.

Another good option is DigitalGenius, which is geared particularly for e-commerce companies. It provides immediate help and personalized answers through conversational and visual AI, with deep integrations with many services. DigitalGenius also includes proactive AI for spotting and resolving problems before they become problems, and a Flow Builder tool for creating complex sequences of actions. That can help cut resolution times and improve customer satisfaction.

Forethought is another powerful alternative that automates mundane work and improves resolution rates. It includes tools like Solve for automated responses, Triage for ticket routing, Assist for agent productivity and Discover for workflow optimization. Forethought integrates with popular helpdesks and is designed to lower support costs and improve productivity, making it a good choice for e-commerce, SaaS and fintech companies.

Last, you could consider Ultimate, which uses generative AI to automate more than 60% of support requests across multiple channels. It includes UltimateGPT for answering frequently asked questions, Dialogue Builder for custom dialogues and Analytics Suite for optimizing performance. Ultimate integrates with CRMs and offers API connections, so it can be used to automate complex use cases and scale support operations.