Netomi

Netomi is an end-to-end AI-powered customer service and support platform designed to deliver exceptional customer experiences across multiple touchpoints. It uses Sanctioned Generative AI to automate support work, providing high-quality responses while ensuring brand safety and security. The platform is geared for businesses looking to improve customer satisfaction and lower support costs.

Some of the key features of Netomi include:

• Real-time Omnichannel Intelligence: Offers conversations across all customer touchpoints, including email, chat, messaging, SMS, social, search and voice.
• Goal-Driven and Sanctioned Generative AI: Trained with proprietary customer intent, historical context and sentiment analysis for better CSAT.
• AI-Federated Knowledge Access: Processes and aggregates information from vetted internal and external knowledge sources to ensure full resolution.
• Proactive, Predictive, and Preemptive Care: Anticipates customer questions and issues, providing proactive care and revenue-driven engagement.
• Security-First Architecture: Meets rigorous security certifications including SOC2, GDPR, HIPAA and ISO 27001.

With Netomi, businesses can easily deploy advanced technology without heavy lifting, integrating with existing agent desks, CRM and business systems. This means automatic resolution across multiple touchpoints, including web chat, in-app chat, SMS, search and voice. The platform also includes a no-code workflow builder for easy control and customization.

Netomi has proven itself to be an effective tool for transforming the customer experience, with results including:

• 50% increase in support team capacity
• 90% resolution rate
• 50% reduction in support costs

Netomi is designed for enterprise businesses and has worked with notable brands including DraftKings, Harry Rosen and Megabus. The company is continually developing its AI technology, with features like co-pilot and auto-pilot modes that let agents tap into AI support in real-time.

For pricing and more information, visit the Netomi website. Netomi is a comprehensive AI solution for businesses looking to improve their customer experience and operational efficiency.

Published on June 11, 2024