Netomi Alternatives

If you're looking for a Netomi alternative, Ultimate is a good option. It uses generative AI to automate more than 60% of support requests and can boost customer satisfaction and agent productivity. It offers UltimateGPT for answering FAQ-style questions, Dialogue Builder for creating custom dialogues, and an Analytics Suite for measurement. Ultimate integrates with CRMs and CRM systems, so it's a good choice for companies that want to automate mundane work and expand support operations.

Another good alternative is Forethought, which is geared to automating mundane work and boosting resolution rates. It offers tools like Solve for automated responses, Triage for evaluating customer intent, and Assist for creating AI-generated ticket summaries. Forethought also integrates with helpdesks like Zendesk, Salesforce and ServiceNow, so it's a good choice for e-commerce and SaaS companies.

DigitalGenius is another option worth considering, especially if you're an e-commerce company. It offers conversational and visual AI for personalized customer interactions, deep integration with many other tools, and proactive AI for resolving issues before customers reach out to the company. DigitalGenius can help reduce resolution times and improve customer satisfaction with its workflows and analytics tools.

If you want something more complete, Kustomer offers an all-in-one CRM product with AI-powered automations, proactive support and more than 60 integrations with other apps. It's designed to increase agent productivity and reduce operational costs, so it's a good fit for companies of all sizes.